You know the most important thing to do when your vehicle breaks down is to call us!

But there are a few other things you should do before and after that call to make sure you are safe… and to make sure your roadside stay is as short as possible.

Here are some helpful tips:

  • Make note of where you are – look for landmarks that will help to locate you more easily.
  • Be ready to describe the problem…whether it’s obvious (like a flat tire) or more vague (like an unusual noise) the more you can share the better prepared the technical will be to deal with the issue.
  • Pull off on the right shoulder if possible. Get as far off the road as you can while still staying on level ground – if you have to get out, stay off the road, and don’t stand behind, or in front of your vehicle.
  • Make sure other drivers can see you. Put your hazard lights on, and put out safety cones if you have them.
  • Once you are safe and visible, call for help and clearly describe the situation.
  • Make sure you provide the representative with all the relevant information about your situation, and a number where you can be reached if possible.
  • Ask about your wait time…depending on whether your location is more rural, the wait might be longer but you should be given an ETA.
  • Stay with your vehicle. It’s best to stay inside with the doors locked…if your wait is long, don’t let the car idle for too long with the windows closed for safety reasons.
  • When the technician arrives you can verify the name of the provider if you’re more comfortable, remain calm, answer any questions.
  • You should be familiar with your CAA Membership including what is covered and how it will be billed. If you pay for any service, ask for a receipt.
  • Following these tips will get you on your way quickly and safely and help you take full advantage of your CAA Membership.

Featured CAA Member Story

Worth Every Penny

Along the way in the past 10 years my wife and I realized we used CAA quite often. So we upgraded to the Premier plan. Then on renewal last spring, we signed up for the RV coverage too. In July we were travelling on the 104 in 34 degrees humidex towing the 5th wheel, when a rear tire blew damaging some of the wheel well covering. Called CAA. Within 30 minutes the service truck came and changed the tire and got us on our way. Total time on the side of the road for all that? 60 minutes. The peace of mind in these emergencies that keep popping up is worth every cent of what I am paying. Thank you CAA.

Thanks from Santa

My wife and I are Mr. & Mrs. Santa Clause in the Christmas season.But on December 17, 2011 we had just finished a daycare Christmas party and when we came back to our van our keys were locked inside. We had another party in about 1/2 an hour so we called CAA. The lady put it out on the air that Santa needed help so he could get to a children's Christmas party on time. One serviceman came really fast to our aid and could not let the kids down to have Mr. & Mrs. Claus at their Christmas party. My hat goes off to our CAA Service people everywhere.

Out in the Cold

My daughter and I were on a day trip on we stopped for gas and, oh yes, locked ourselves out of the vehicle. Luckily I had my purse with me and my CAA card. The agent said we would have help within one hour. And in almost exactly one hour a very nice and polite young man arrived. I have been a CAA card holder for about 15-20 years, but this is the first time I have used the card for emergency. On a cold day, we were able to leave and get warmed up in no time. Thank you CAA.

My Story

Recently I had an incident at the New Hampshire Maine Border. I was changing a flat tire, couldn't get the tire off, called CAA and the closest reference I could give them in regards to location was that we were almost under an overpass. Well within 12 minutes a CAA vehicle pulled up an changed the tire within 5 minutes. I would estimate that I lost no more than 30 minutes of road time due to the quick response of CAA. I used the Travel Service about two years ago, and the service and my trip was second to none. A member for life. Thank you to a responsive and continually rewarding organization.